Security and Privacy

Privacy Act

Industrial Fibreglass Solutions Ltd (IFS) actively seeks to comply with New Zealand’s privacy laws. We aim to ensure that our privacy policy continually meets all legal requirements in order to maintain and honour your privacy.
What we collect

We may collect the following information:
• name
• contact information including email address
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers
• a recording of your browser session (excluding sensitive information like payment details), for use in identifying software problems
What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website according to your interests.
Controlling your personal information

You may choose to restrict the collection or use of your personal information. You may do this by simply not using our website, or if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at You can also unsubscribe from any email communications at any time by emailing the same address,

We will not sell, distribute or lease your personal information to third parties unless (a) we have your permission; (b) we are required by law to do so; or (c) distribution is for the purpose of facilitating secure transaction-related integrations and/or customer research conducted via bona fide third parties. We may use your personal information to send you promotional information about third parties if we have your consent to send you marketing communications.

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please email us at and we will send you the details within a reasonable time period.

If you wish for your personal data to be deleted, then you can contact us by email at and we will action this. Please note that if you have placed orders with us and we delete your personal data, we may not be able to access your order details for future customer service enquiries. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
General Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Credit Card Security

We accept Visa and Mastercard payments through our website. All payments via our website are processed through a secure payment service provider Direct Payment Solutions (DPS). DPS hosts and manages the payment page. Your credit card details are not held by IFS Ltd and cannot be accessed by IFS Ltd. DPS uses Secure Socket Layer (SSL) protocol, which means all sensitive information is encrypted to protect your privacy. DPS also uses 3D Secure technology, which allows Verified by Visa and Mastercard Securecode capabilities for extra security.